Effective Date: March 25, 2026 | Last Updated: March 25, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Velk Automation LLC ("Company," "we," "us," or "our") and the individual or business entity that purchases or uses our services ("Client," "you," or "your"). By completing checkout, checking the agreement box, or using our services, you represent that you have the authority to enter into this agreement and accept these Terms.
Velk Automation LLC provides automation software and tools for local service businesses. Services available depend on the plan selected and may include:
We reserve the right to modify, update, discontinue, or improve any feature at any time. We will provide reasonable notice of material changes.
2.2 Setup & Activation. Velk Automation LLC will complete configuration of your selected services within 48 hours of receiving payment and all required business information. However, certain features — including SMS-based services such as Missed Call Text Back and Automated Review Requests — require approval of an A2P (Application-to-Person) 10DLC registration through the applicable wireless carrier and messaging provider. This registration is submitted by Velk Automation LLC on your behalf but is processed and approved by third parties outside of our control. Your services will not be activated ("go live") until A2P registration is approved. Velk Automation LLC is not responsible for delays in A2P approval timelines.
3.1 Recurring Billing. Services are billed monthly on a recurring basis. Your billing cycle begins on the date your first payment is processed and renews automatically each month.
3.2 Current Plan Rates:
3.3 Overages. AI Voice Receptionist overage charges (Pro Plan) are calculated at the end of each billing cycle and added to the following month's invoice.
3.4 Failed Payments. If a payment fails, we will notify you and attempt to retry. Services may be suspended after 5 business days of non-payment. You are responsible for keeping payment information current.
3.5 Price Changes. We may adjust pricing with 30 days written notice. Continued use of services after the effective date constitutes acceptance of the new pricing.
4.1 Month-to-Month. There are no long-term contracts. Either party may cancel at any time by providing written notice (email acceptable) at least 7 days before the next billing date.
4.2 30-Day Money-Back Guarantee. If you are not satisfied with our services, you may request a full refund within 30 days of your account go-live date (the date your automation systems are activated and confirmed live by Velk Automation LLC). Refund requests must be submitted in writing to TP@VelkAutomation.com. After the 30-day guarantee period, all fees paid are non-refundable. Upon cancellation, you retain access to services through the end of the current paid billing period.
4.3 Immediate Termination. We reserve the right to terminate services immediately and without refund if you violate these Terms, engage in fraudulent activity, or use our platform for any unlawful purpose.
You agree to:
You are solely responsible for ensuring your use of our services complies with all applicable local, state, and federal laws. Velk Automation LLC is not responsible for your compliance failures.
6.1 SMS Communications. Our services may include automated SMS/text messaging features, including missed call text-back, appointment reminders, review requests, and other business communications sent on your behalf through the GoHighLevel platform. Standard message and data rates may apply. Message frequency varies but typically ranges from 2 to 5 messages per month. You acknowledge that: (a) all SMS communications sent through our platform must comply with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines; (b) you must obtain prior express written consent from your customers before sending them automated text messages; (c) all SMS messages must include clear opt-out instructions (reply STOP to cancel, HELP for assistance); (d) consent to receive SMS messages must not be a condition of purchasing goods or services; and (e) neither Velk Automation LLC nor any wireless carrier shall be liable for delayed or undelivered messages.
6.2 Email Communications. Our services may include automated email features, including appointment confirmations, follow-up sequences, review requests, and promotional campaigns sent on your behalf through the GoHighLevel platform. You acknowledge that: (a) all commercial emails sent through our platform must comply with the CAN-SPAM Act of 2003; (b) every commercial email must include a clear and conspicuous unsubscribe mechanism, a valid physical mailing address, and accurate sender identification; (c) unsubscribe requests must be honored within 10 business days; (d) you must not use deceptive subject lines or false header information; and (e) you are responsible for maintaining your email lists and promptly removing recipients who unsubscribe.
6.3 Compliance Responsibility. While Velk Automation LLC configures and manages automated messaging workflows on your behalf, you remain ultimately responsible for ensuring that all communications sent through your account comply with applicable laws and regulations. This includes maintaining accurate records of customer consents and honoring all opt-out requests. Velk Automation LLC shall not be held liable for any compliance violations resulting from inaccurate customer data provided by you or from your failure to obtain proper consent.
We do not warrant that: (a) services will be uninterrupted or error-free; (b) results from using our services will meet your expectations; (c) any errors in the services will be corrected. Specific business results — including leads, revenue, reviews, or call volume — are not guaranteed.
7.1 Third-Party Platforms. We are not liable for interruptions, outages, or failures caused by third-party platforms we depend on, including GoHighLevel, telecommunications carriers, Google, or other vendors. Wireless carriers are not liable for delayed or undelivered messages sent through our platform.
7.2 Cap on Liability. To the fullest extent permitted by law, our total liability for any claim arising under these Terms shall not exceed the total fees you paid in the 30 days immediately preceding the claim.
7.3 Exclusion of Consequential Damages. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Velk Automation LLC and its members, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any content, messages, or communications sent through your account; or (e) your failure to obtain required customer consents.
We handle your business data with reasonable care and do not sell or rent your data or your customers' data to third parties. Data may be processed through third-party platforms (including GoHighLevel) as necessary to deliver our services.
By using our services, you consent to such data processing in accordance with applicable platform privacy policies. You are responsible for notifying your customers about how their data may be used.
All systems, workflows, automations, templates, and tools provided by Velk Automation LLC are and remain our intellectual property. You receive a limited, non-exclusive, non-transferable license to use these tools solely for your own business during the term of your subscription. This license terminates immediately upon cancellation or termination of your account.
You may not copy, resell, sublicense, or reverse-engineer any part of our platform or deliverables without our prior written consent.
Velk Automation LLC shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, telecommunications failures, internet outages, third-party platform outages, or other events outside our control.
These Terms shall be governed by the laws of the State of Arizona, without regard to conflict of law principles.
Any dispute arising under these Terms shall first be submitted to good-faith informal resolution by contacting us in writing. If not resolved within 30 days, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association. You waive any right to a jury trial or class action proceeding related to our services.
We may update these Terms at any time. We will notify you of material changes via email at least 14 days before they take effect. Your continued use of our services after the effective date constitutes your acceptance of the updated Terms.
These Terms constitute the entire agreement between you and Velk Automation LLC regarding our services and supersede all prior agreements or representations. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
Velk Automation LLC
211 N 4th Ave, Unit 1124, Tucson, AZ 85705
Phone: (858) 472-9471
Website: velkautomation.com
Email: TP@VelkAutomation.com